For all Credit Sales, we will provide a Travel Agent with a cancellation deadline for the particular hotel booking which the Travel Agent has purchased from us. To avoid cancellation penalties, the hotel booking should be cancelled before 12:00 noon local time of the Travel Agent. For example, a Travel Agent in Hong Kong should cancel the travel component booked in Thailand before 12:00 noon Hong Kong time. When a hotel booking is cancelled before the cancellation deadline, the status of the booking will be changed to "Cancel Confirm" and the Travel Agent will receive an email from us confirming that the travel component has been cancelled without penalty. If a booking is cancelled after the cancellation deadline has lapsed, the status of the booking will be changed to "Cancel Charge" and an email will be sent to the Travel Agent confirming receipt of the cancellation request. When a Travel Agent makes a booking within the Cancellation Deadline, the payment for the booking is guaranteed by the Travel Agent. If the Travel Agent subsequently cancels this booking, the status of the booking will be changed to "Cancel Charge". A cancellation penalty may apply if the booking has already been confirmed and the status has not yet been updated by us and the Travel Agent cancels the booking even before the status has been updated. If we are unable to confirm the hotel booking, then the status will be changed to "Not Confirm". Details of the cancellation penalty if any will be advised in writing within 6 working days.